Capstone Project Business Technology Management, week (1-5) All Quiz Answers with Assignments.


 Capstone Project Business Technology Management

Week 2 Assignment  :


What is the current operating model of ICPL?

Then, reflect on the specific business problems that you identified in the earlier module to address what the operating model should be. Provide reasons in support of your answer. More specifically, comment on the degree of process standardization that is required across product segments and the degree of data integration that is required across business functions to solve ICPL's business problems identified in the previous module.

(20 points).

The current operating models are: Process Standardization: This implies the process will be executed in the same manner of following the same series of steps regardless who does it and which unit is executing it. At first, ICPL was not following this model and such lead to a reduction in sales. The degree is now high. Data Integration: Data are shared in real-time across units for a single view of the customer and other organisational stakeholders. Coordination: Low process standardization but high process integration (compare with allied strategy, where subsidiaries provide varied products to the same customers). Unification: Both high standardization and integration (compare with integrated strategy) Diversification: Businesses requiring low standardization and low integration (compare with holding company strategy). At first, ICPL was not diversifying its product and also customer richness was also limited. Replication: High standardization but low integration (compare with franchisees or replicated facilities of an integrated strategy) Operating models inform the appropriate level of business process integration and standardization to deliver the organizations promises to stakeholders. The operating model informs IT leaders about how various technical and business components should be designed and implemented to enable the chosen operating model.

Week 3 Assignment  :


Assess the net present value of the ERP application and the three supply chain applications – Supplier Connect, Distributor Connect and Retailer Connect. Please detail all costs and benefits as provided in the case. Assume cost of capital of 7.69% as mentioned in the case and a five-year estimation period, where required. Ignore terminal value considerations.

(10 points)

Supply Road map/Connect A supply roadmap should map out the entire system. This is an innovative theory that can only be accomplished through serious research and analysis. Supply roadmaps are complicated because you and your 3PL will be determining exactly how your supply chain should run from the start, attempting to take every variable into account. Normally, a supply roadmap emphasizes: Alignment Managing risk Value added the supply chain involves the supplier to factory to CFAs to Distributor to Retailer to Customers the cost and benefits of the project. the IT department should do cost and benefit analysis in order to assess the project is worth doing. Due to the introduction of IT,ICPL supply chain increase with 50 distributors,1600 Nodal outlets, and 300,000 retail outlets serving Rural Consumers. this lead to a sales of INR 1.5 Billion in 2011- 12 in four states with a cost estimation INR 53.9 Million with an IRR of 66% Distributor connect. Distributor Connect facilitates an ecosystem, which connects the company with its distributors and CFAs. The system allows for improved information sharing and inventory management.INDUS’ estimated costs of implementation of Distributor Connect for the A- ‐class distributors (500 in first year and 275 in the second) are enumerated below: Upfront Costs: These will be distributed over 2 years of implementation (FY ending 2013, ‘14): License costs: INR 30 million in the first year and 16.5 million in the next year. Implementation costs: INR 4.5 million in the first year and INR 2.5 million in the next year. Hardware costs: INR 15 million in the first year and INR 8.25 million in the next year. Training costs: INR 6 million in the first year and INR 3.3 million in the next year. Consulting costs: INR 3 million in the first year and INR 1.65 million in the next year. Recurring costs: The implementation will incur recurring operational costs of INR 5.58 million per annum and administration costs of INR 1.28 million per annum. The company will incur these costs beginning 2014, the year following the implementation of the system. With an IRR OF 85%. Retailer Connect.Retailer Connect will bring into the system 100,000 retailers who are served by the 775 A- ‐ Class distributors. The implementation will happen in a staggered manner. Each year 300 sales persons will be introduced to the application. BENEFITS6 The following benefits of Retailer Connect yield an IRR of 92%. These benefits are estimated over the 5- ‐year period following the implementation of the system: Reduction in inventory costs: Inventory cost for the current year is INR 218.72 million and will grow at 20% year-‐on-‐year for the next five years. The implementation of Retailer Connect will facilitate savings equivalent to 10% of the respective inventory cost in the first two years after implementation and 20% thereafter. Reduction in stock outs: The application will result in reduced stock outs valued at54.5 million for the first two years following the implementation of the system and INR 68.2 million in subsequent years. Increase in gross margins: In the fourth and fifth years following the implementation, the system will yield improved margins of INR 21.7 million and INR 21.9 million respectively. The ERP was in alignment with the business objectives, operational model and the organizational Challenges.


A summary of the strategic and financial contribution of the applications in the pipeline is provided below. Business contribution and business criticality are ranked on 5-point scale with 1 indicating lowest value and 5 indicating highest value. Business contribution indicates the extent of competitive value created by the application while Based on this information, please indicate which ONE of the following applications ICPL must invest in this financial year. Provide reasons in support of your answer, including the application’s alignment with ICPL’s operating model.

Indicate how the strategic, informational and transactional components of ICPL’s portfolio will change with the inclusion of each of the above technology investments. Notwithstanding the application that you select to invest in, comment on the usefulness and competitive value of the business intelligence application of the firm in the context of the current competitive environment and capabilities of ICPL.

(10 points)

Payroll and Tax (Transaction Investment) .INDUS  modernized and automated its payroll and tax processing activities by outsourcing this function to ADP Private LTD. The business intelligence enables companies to make  more informed business decisions in responding to changing economic and market conditions. The strategic  importance of Business Intelligence is reflected in the  huge investment of INR million that the company made  .The biggest challenge is lack of accuracy and integrated  data. Given the poor return on investment of this initiative, INDUX is considering selling its Business intelligence asset in the current year, which proves  difficult at a later point in time.Budget for 2013-14 for  maintenance of the these systems is INR 2.03million.

Week 5 Assignment  :


For the roll out of the IT Roadmap, outline the main elements of your change management plan in the following areas:

  • Goals: How would you articulate WHERE we want to go and HOW we will get there? How will you communicate WHY the change is important?
  • Structure/ Roles: What will be the key roles, responsibilities and accountabilities? How will we ensure consultation and information sharing? How will we create appropriate coordination and collaboration? How will we create free information and frank dialogue/ discussion?
  • Processes/ Systems: What will be our approach to planning, decision-making, risk mitigation, communication and monitoring and control?
  • Capabilities: What skills/ competencies will be required at different levels? How will we build/ ensure those capabilities?

(10 points)

Goals: Improvement of operations and process is the goal of change to solve current issues and pain points. It results a smooth transformation to an efficient and profitable environment. Need of change and how it will improve the operation and daily processes is shown to all stakeholders. Structure/ Rules: All stakeholders will be aligned and work together for adoption of new ERP system. Knowledge transfer and adoption of tool is desired. Both managers and employee is needed to play key role for successful adoption. Processes Systems: For any change all process should follow a bottom-up approach. There should be timely communication with the employee, stakeholder to mitigate risk. Also monitoring is important as and when needed.


Analyze the impact of the IT Roadmap plan and the shift in the focus of the IT organization on all of the internal and external stakeholders (not limited to suppliers, customers and channel partners)

(5 points)

Suppliers: 1. They should update existing software if required from  their end to support the new ERP module. 2. This will streamline information across business units  for them, it will give more data points at an organization  level to plan orders in advance.

Managers: 1. Manage employee resistance and ensure smooth KT. 2. They have a chance to improve efficiency and get a  complete view of things at a micro level.  

Employee: 1. Learn existing processes and tools and adapt to new   automation and processes. 2. Ease of use and chance to learn new things.

Customers: 1. The way they consume information and interact with  the ICPL team will modify. 2. Ease of access and use.


Develop a 6-month communications plan.

(5 points)

Perform a situation analysis. Conduct an audit to  evaluate where you currently stand in terms of communications. You need to gather and analyze all  relevant information within your company. To conduct your own communications audit, you may need to do  

The following:

 Brainstorm with communication staff. Conduct surveys  and focus groups. Talk to other departments in your  company. Define your objectives. After you collect and  evaluate all information, define your overall communications objectives. What are the results you  want to achieve? What do you want to accomplish by implementing this communication plan? Your objectives should be SMART: S - Specific M - Measurable. A - Achievable. R - Realistic. T - Time-focused. Define your key audiences. You need to know to whom you are delivering your  messages. List all the key audiences of your organization. 

These may include the following: Members/non-members. Clients Related associations. Educators. Local government officials. Media representatives. Identify media channels.

Plan to deliver your messages to your key recipients  through multiple media channels. Decide which media channels would be the most effective to get your  message delivered to your target audiences.  Establish a timetable.  In order to achieve your communications objectives, you  need to plan and time your steps for the best results.  Based on your research and your resources, develop a  solid timing strategy to execute the steps of your  communication plan.  Evaluate the results.  It's always important to measure your results to  understand whether you achieved your objectives. If you  aren't satisfied with the results, make necessary  adjustments in order to perform better next time. 

Your  evaluation might take the form of the following: Annual reports. Monthly reports. Progress reports. Reports from other departments. Developing a written communication plan will take some  effort - and it's worth it. A communication plan is your  main tool for successfully delivering your messages to  your key audiences in order to develop your mutually  beneficial relationships. A well-written plan will help you  achieve your business objectives and maximize your  performance. Maximizing Your Public Relations  Investment to learn other ways to make the most of  your PR efforts.

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